In accordance with Article L121-16 and following of the French Consumer Code, the Customer has a period of 14 days from the delivery of the Products to exercise his right of withdrawal without having to justify himself. DUCATILLON will reimburse all sums paid for the product(s) concerned by the withdrawal within 14 days of receipt or proof of dispatch by the Customer. In case of withdrawal, the products will be returned at the expense and risk of the Customer.
If the return cannot be made by post, we will inform the customer of the costs to be borne before the order. In case of cancellation before the delivery of the order, the refund will be made to the customer after deduction of the return shipping costs. After this period, the customer has 14 additional days to return the item and/or request an exchange or refund, which will be made without shipping costs. In any case, the products must be returned in their original packaging, in perfect condition, complete with all accessories and instructions. The customer must include the withdrawal form in the package. This right cannot be exercised for products that have been modified at the request of the customer (customization of a product, custom manufacturing ...)
For any information, you can also contact us at: firstname.lastname@example.org