How to place an order?

For any customer willing to place an order on behalf of a company, please write us at

Placing an order:

  • Der Kunde wählt das gewünschte Produkt oder die gewünschten Produkte aus, gibt die Bestellmenge an, klickt auf "Zum Warenkorb hinzufügen" und dann auf "Proceed to checkout".
  • The customer enters his contact information.
  • He chooses the delivery method as well as the payment method. A summary page of the order appears.

Up to this page, the customer can modify his order by clicking on the appropriate icons. The final acceptance is made by entering the bank details.

For the proper processing of the order, the customer is required to provide all necessary information on the site (address, floor, access code).

The information transmitted by the customer is considered as "proof" of the transactions concluded between "DUCATILLON" and the customer.

From this confirmation, the order becomes firm and final and is automatically recorded. It is confirmed by e-mail sent by DUCATILLON to the address provided by the customer.

Orders are archived for a period of 10 years and can be consulted by the Customer at any time for a period of 1 year in the "My Account" area.